Returning & Replacement & Refund

Your satisfaction is our long-term pursuit and up-most concern. Once your package has arrived, we encourage you to open and check to make sure the items that we made meet your requirement. Try on as soon as possible without removing the tags, altering. If you are not completely satisfied with your purchase, please take time to read our return policy carefully. You are recommended to contact our after-sale Customer Service first before returning or exchange an item and they will give your some useful advice. You can send an email to servicefishing71@gmail.com, we'll provide you with further instructions. All refund applications will be processed within normally 2 business days if it happens.

 

Tips: 

 

1.  15 Calendar Days Return Warranty 

The returns from our customers are acceptable within 15 business days after you getting the package. When we confirm the arrival of the package you returned, we will refund you the payment. 

Please consult the customer service about the information we need before sending back the package and ship the package to the designated address provided by the after sales staff. To help us, the customer should provide all relevant tracking information.

Note:

Customers will only be charged once at most for shipping costs (this includes returns); No-restocking to be charged to the consumers for the return of the product.

 

2.  Refund accepted for wrong items 

The refund requests from our customers are acceptable if customer service confirm we send you the wrong item.Please make sure the products unused before you sending back and ship the package to the designated address provided by the after sales staff. To help us, the customer should provide all relevant tracking information. 

Note:DOA (Phones defective on arrival)  If the phone arrives broken, please contact us within 3 days from its delivery date, and then follow the instructions shown in our 3 Days Product Guarantee.Due to the fact that phones are considered high-value items, we may ask you to return the defective phone before receiving a replacement or a refund.Please include all of its accessories, like cables, chargers, batteries, in the returned parcel. If an accessory or component is missing, we will ask you to pay for it.

 

After making sure that we sent you the wrong item, we will refund you the amount to your account which you can use for new order or inform our financial staff to refund back to your paypal account or others if you like. 

 

3.  For all the refunds the following information is needed: 
4. a)   The order No. 
5. b)   Item No. And quatity.

c).a short description of the problem occurred with this product;

1. d)   Photo or Video of the products you sent back 
2. e)  Photo or Video of the shipping label on the package we sent to you 

 

4.  Full Refunds: 

We offer full refund on any items that are found to be faulty or damaged due to our fault. Damage caused because of the fault of the third party or customer's own fault cannot apply for refund. All returned items must be in brand-new condition, unused and with original tags and packaging.

Note：Full refunds are not available under the following circumstances:

 1.Delays caused by the buyer providing incorrect or incomplete delivery information;

2 Delays in delivery caused by any force majeure incidents, such as natural disasters, bad weather, and war;

3.Any un-insured order that is lost or stolen;

4.Delays in delivery caused by any other beyond fishing71's control, such as public holidays and Customs issues.

 

 

5.  Partial Refunds: 

We also offer partial refund on returned items which have some original parts missing. In such a case, the customer can only get partial refund. 

 

6.  Faulty within one month

If the phone appears to be defective within one month from its delivery date and the cause is related to its manufacturing process, we can arrange a repair or a replacement in case the item can not be repaired.

Please return the product and we will arrange a replacement or repair after receiving it and confirming that the issue is caused by defective materials, components or workmanship.

We can offer you other forms of compensation in case the problem can be solved in other ways, as by upgrading the software or the version of the system.

The scope of this warranty excludes all damages caused by artificial factors, like dis-assembly, misuse, drops, falls, water, unofficial firmwares, software modifications or similar causes both for phones and their accessories

Notes:

- Please contact us before returning a defective item; otherwise the return process may be delayed.

- We can arrange a refund or a replacement of the product after receiving the defective item and confirmin that it is indeed defective;

- If you do not want to pay high import duties on the return package, please avoid selecting an express mail service like DHL, UPS, TNT, FedEx, and similar ones;

- Please include a note inside the return package by including the following details

- If you encounter any difficulties in returning a product, please do not hesitate to contact us to discuss other forms of compensation;